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Role: HVAC Service Technician Lead

$30–$50/hr • Portland, OR • On-Site

Pay: $30.00 - $50.00 per hour

Work Location: On-Site

 

Key Responsibilities

  • Independently diagnose residential HVAC systems including furnaces, air conditioners, and heat pumps, identifying issues quickly and accurately.

  • Troubleshoot electrical and mechanical problems using professional diagnostic tools and proven service methods.

  • Perform repairs, system adjustments, and preventative maintenance that restore performance, efficiency, and reliability.

  • Deliver an outstanding customer experience on every call through clear communication, professionalism, and high-quality workmanship.

  • Educate homeowners on system condition and confidently present repair, upgrade, or improvement options that help them make informed decisions.

  • Identify opportunities to improve comfort, air quality, and efficiency through solutions such as maintenance plans, indoor air quality products, and system upgrades.

  • Consistently contribute to company growth through honest, customer-focused recommendations and value-driven upsells.

  • Recognize when systems are nearing replacement and coordinate with Comfort Advisors to ensure homeowners receive the best long-term solution.

  • Maintain accurate service notes and documentation while operating safely and professionally in the field.

  • Demonstrate leadership potential by contributing to service standards, supporting team development, and helping build the future technician team.

 

Qualifications

  • Proven experience diagnosing and repairing residential HVAC systems

  • Strong troubleshooting skills across electrical and mechanical components

  • Ability to work independently in the field

  • Strong communication skills with homeowners

  • Sales-oriented mindset with the ability to recommend beneficial system improvements

  • Valid driver's license and clean driving record

  • EPA Certification preferred

 

Preferred experience:

  • 7+ years residential service and diagnostics working independently

  • Heat pumps and high-efficiency systems

  • Indoor air quality solutions

  • Maintenance program sales

  • Customer-facing service roles

 

Benefits:

  • 401(k)

  • 401(k) matching

  • Company truck

  • Dental insurance

  • Health insurance

  • Paid time off

  • Retirement plan

  • Tools provided

  • Vision insurance

Employment Type:
Availability:
PDF or Word document.

About Innova Heating & Cooling

 

We believe great HVAC service is about more than fixing equipment. It is about helping homeowners understand their systems, making honest recommendations, and delivering a great customer experience from the first call to the final handshake.We are building a team of professionals who take pride in their craft, value customer relationships, and want to grow with a company that is focused on doing things the right way.

Position Overview

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We are looking for a high-performing HVAC Service Technician Lead who is confident diagnosing residential HVAC systems, communicating solutions clearly with homeowners, and identifying opportunities to improve system performance, comfort, and efficiency.This role is ideal for a technician who wants more than just running calls. You will play a key role in helping customers make informed decisions about repairs, upgrades, and system improvements while building toward leading your own team as the company grows.The right candidate combines strong technical expertise, customer communication skills, and a sales-oriented mindset. You should be comfortable troubleshooting independently, recommending solutions that genuinely help customers, and contributing to company growth through upsells and cross-sells when appropriate.

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