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Privacy Policy

 

Effective Date: March 22, 2026

Innova Heating & Cooling (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you provide when visiting our website or using our services.

 

This Privacy Policy explains how we collect, use, disclose, and protect your information.

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1. Information We Collect

 

We may collect the following types of information:

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Personal Information

 

Information you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Details related to your HVAC needs or service requests

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Automatically Collected Information

 

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on site

 

This information helps us understand website performance and improve user experience.

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2. How We Use Your Information

 

We use your information for legitimate business purposes, including:

  • Responding to inquiries and service requests

  • Scheduling appointments and delivering HVAC services

  • Providing estimates and follow-up communications

  • Sending service-related updates and reminders

  • Improving our website, services, and customer experience

  • Maintaining internal records and business operations

 

We do not sell your personal information.

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3. Communication Consent

 

By providing your contact information, you consent to receive communications from us, including:

  • Phone calls

  • Text messages (SMS)

  • Emails

 

These communications may relate to scheduling, service updates, or follow-ups. Message and data rates may apply. You may opt out at any time by contacting us directly.

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4. Sharing of Information

 

We may share your information only as necessary to operate our business, including:

  • Service providers (e.g., scheduling systems, CRM platforms, email providers)

  • Contractors or technicians assisting with service delivery

  • Legal authorities if required by law

 

All third parties are expected to maintain the confidentiality and security of your information.

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5. Cookies & Tracking Technologies

 

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze user behavior

  • Enhance user experience

 

You may disable cookies through your browser settings; however, some features of the website may not function properly.

 

6. Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is completely secure, we take appropriate measures to reduce the risk of unauthorized access, disclosure, or misuse.

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7. Data Retention

 

We retain personal information only as long as necessary to:

  • Fulfill service requests

  • Maintain business records

  • Comply with legal obligations

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8. Your Rights & Choices

 

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction or deletion of your data

  • Opt out of communications

 

To exercise these rights, please contact us using the information below.

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9. Third-Party Links

 

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.

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10. Children’s Privacy

 

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

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11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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12. Contact Information

 

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Innova Heating & Cooling

Address:
933 NW 25th Ave
Portland, OR 97210
Phone: (503) 495-3355
Email: service@innovabuilder.com

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